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FAQ

I gotta know...

Our toys are made with 100% Platinum Cured Silicone which is a superior material for sex toys. It's long lasting (doesn't degrade over time), non-porous (easy to clean), latex free, non-toxic, and hypoallergenic. It has a supple, skin-like softness, but still a good firm bounce to hit all the right spots. Unlike many plastic sex toys, it's both safe and feels great, and we love it!

Platinum Cured Silicone is also used in demanding applications that require a durable, non-toxic, easy to clean material, such as theatrical and movie special effects, and in pharmaceutical and food and beverage manufacturing.

Yes! We use cosmetic grade mica and Silc-Pig pigment. Both are cosmetic-grade.

Charges will appear on your credit/debit card statement as "SP*HHT PMTS."

Orders ship in a plain brown box. A standard shipping label lists the shipper as "HHT SHIPPING" with our Seattle return address. What's in your box is just between us squirrel-friends 😉

Standalone orders of lil peckers or stickers may ship in a plain bubble mailer or envelope but will have the same shipper information noted above. 

We currently only ship to USA and CAN addresses. We'll continue to add countries as we scale up. Drop us a note requesting yours!

International customers assume full responsibility to pay applicable taxes, fees, duties, VAT, or any other import/customs charges.

Once an order ships, Happy Hole Toys only has access to the same tracking information as you, and is not responsible for issues during shipment, including but not limited to:

  • Delays due to customs.
  • Gaps in tracking information (generally once the shipment leaves the US).
  • Loss in transit - Customer is responsible for filing a claim with the carrier.
  • Damage in transit - Customer is responsible for filing a claim with the carrier.
  • Theft - Customer is responsible for filing a claim with the carrier.

Customs forms:

  • Product will be described as “Silicone Sculpture.”
  • Customs forms will accurately represent the value of the shipped goods. We will not misrepresent prices listed on customs forms or falsely state a shipment contains “gifts.”
  • You are responsible for ensuring your name and shipping address are entered accurately at checkout.
Our toys are available here on our website and can also be found at Seattle's Doghouse Leathers on Capitol Hill! Please note that specific toys available on happyholetoys.com are not available at Doghouse Leathers, but shipping in the Seattle area will usually be under $10 unless you're really going big!

Platinum Cured Silicone is non-porous and heat-proof making it much easier to clean than plastic toys. It can even be heat-sanitized without melting like plastic would!

We recommend a two-step process to ensure a clean, sanitized toy:

1) Thoroughly wash the toy with antibacterial soap and water, using your fingers to gently scrub and remove all excess lube. Do NOT use any brushes or abrasive scrubbers as these will damage the toy and create hiding spots for bacteria.
2) Place the toy in a pot of boiling water for 10 minutes. Remove the toy and stand it upright on a towel. We recommend using a kitchen towel as they usually have less lint than bath towels. We love boiling our toys not only for the sanitization, but also because toy will dry quickly without needing to be towel dried which will leave the toy covered in lint!

Alternatively, you can load the dishwasher and run on "sanitize," or whichever cycle runs hottest on your dishwasher. Cycle temperatures are listed in the manual. If you don't have that, you can find the manual online by Googling your dishwasher's model number + "manual." Do NOT use detergent as it is too harsh and will likely harm your toys!

Our cleaning instructions expand on Brown University's recommended sex toys sanitization methods.

Additionally, you'll receive the following care sheet with your purchase.

Happy Hole Toys 100% Platinum Cured Silicone sex toys. Cleaning and care instructions for dildos and butt plugs. Can be boiled to sanitize!

 

In general, no. That said, we’re a new shop and we’re still feeling out what y’all want! Email us or slide into our DMs and let us know what you’re thinking.

Note that once an order ships, Happy Hole Toys only has access to the same tracking information as you do, and is not responsible for issues during shipment, including but not limited to:
  • Loss in transit - Customer is responsible for filing a claim with the carrier.
  • Damage in transit - Customer is responsible for filing a claim with the carrier.
  • Gaps in tracking/extended stays at a sorting facility - Customer is responsible for inquiring with shipper.
  • Theft - Customer is responsible for filing a claim with the carrier and the appropriate local authorities (sometimes time-sensitive!).
While packages en-route are entirely in the shipper's control and we are usually unable to directly resolve issues related to the shipper's service (damage, loss, or delays), please let us know if you have an issue with shipping, after first inquiring with the shipper. We want to be aware if a shipping service we offer is disappointing our customers. And know that we really, really hate that your experience is less than perfect. 
Please see our Shipping Policy in our Terms & Conditions for more domestic and International shipping information.

You've probably noticed that our toys aren't a single color. Instead, each toy that we pour is a unique work of art! While we have a few signature pour styles and favorite colors we use, we also like to have a little fun and try new things, too! This is all to say that since each toy is unique, what you see on our website at a given time represents all available inventory at that time, and each listing is for exactly one item.

We sometimes run out of a given model-size, but we should have more of it in our next drop! A drop is when we add a bunch of new toys our store at once. We currently have a drop about every month or so. Read more about how drop day works, as well as tips and tricks to get the toy you want!

If you're not finding the either the model-size or pour style of a toy that you're looking for, be sure to follow us on social media for updates (Twitter, Insta)! Also, let us know what that is with our Toy Request Form, so we can try to work it into a future drop!

We do combine orders! We will automatically combine orders that have the same customer name, shipping address, AND email address, as long as your first order has not already been packed.

We tend to pack orders pretty quickly, often within a few hours or less, so if you've placed one order and plan to order something else later that day, email us at happyhelpers@happyholetoys.com and we'll wait to pack your second order is received!

You will be refunded any savings in shipping costs.

If the order info doesn't quite all match and you'd like to request order combination, please email us ASAP!

Something else on your mind?

You might find the answer in our Terms & Conditions, which includes our Shipping and Return Policies. Otherwise, feel free to contact us, or slide into our DM's on Twitter: @HappyHoleToys. 

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